At Sultan Gold Rice, accessible from sultangold.lk, your privacy is of utmost importance to us. This privacy policy document explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or engage with our services, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details (if purchasing).
  • Non-Personal Information: IP address, browser type, device type, and browsing patterns on our site through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information in the following ways:

  • To process and fulfill your orders, including shipping and payment processing.
  • To send order confirmations, delivery updates, and promotional messages (if opted in).
  • To improve our website, services, and user experience through data analytics.
  • To communicate with you regarding any inquiries, complaints, or customer service support.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience by:

  • Remembering your preferences and shopping cart.
  • Gathering analytical data to improve site performance and user experience. You may choose to disable cookies through your browser settings, though it may limit some functionality of the site.

4. How We Protect Your Data

We take appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. These measures include:

  • Secure Socket Layer (SSL) encryption to safeguard payment information.
  • Limited access to your data by authorized personnel only.
  • Regular security reviews and system updates to ensure data protection.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers (e.g., payment processors, shipping partners) solely to complete your order and ensure a smooth transaction process.

6. Your Data Protection Rights

As a user, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any incorrect or incomplete information.
  • Request deletion of your personal data if no longer needed for transactional or legal purposes.
  • Opt out of marketing communications at any time by clicking the unsubscribe link in any email.

7. Third-Party Links

Our website may contain links to external sites, including our social media platforms like Facebook. Please note that these sites have their own privacy policies, and we are not responsible for their content or practices.

8. Changes to Our Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy regularly for updates.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

  • Email: info@sultangold.lk
  • Phone: 070 66 99 119 / 033 20 54 644
  • Address: 52/1B Hudson Road, Colombo 3, Sri Lanka