Welcome to Sultan Gold Rice. These terms and conditions outline the rules and regulations for using our website, accessible from sultangold.lk. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Sultan Gold Rice’s website if you do not agree to all of the terms and conditions stated on this page.

1. Introduction

These Terms and Conditions govern your use of our website and its content, as well as any services or products provided by Sultan Gold Rice. By using this website, you agree to comply with and be bound by these terms.

2. Intellectual Property

All content, materials, and intellectual property available on this website, including text, graphics, logos, images, product designs, and software, are the exclusive property of Sultan Gold Rice or its licensors. You may not use, reproduce, distribute, or create derivative works from our intellectual property without prior written consent from us.

3. User Account

To purchase products from our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials, and for all activities that occur under your account. We reserve the right to terminate your account if you breach these terms and conditions or engage in fraudulent activity.

4. Pricing and Payments

• Product Prices: All prices listed on our website are in Sri Lankan Rupees (LKR). Prices are subject to change without prior notice. We make every effort to ensure the accuracy of prices but reserve the right to correct any pricing errors that may occur.
• Payment: We accept payments through secure gateways, including credit cards, debit cards, and other payment methods listed at checkout. By making a purchase, you agree to provide accurate and complete payment information.

5. Shipping and Delivery

• Shipping: We offer delivery services across Sri Lanka. Shipping fees and estimated delivery times will be calculated during checkout based on your location.
• Delivery: We aim to deliver your orders within the time frame provided during checkout. However, we are not responsible for delays caused by unforeseen circumstances, including customs delays, natural disasters, or transport strikes.

6. Returns and Refunds

• Return Policy: We accept returns for unopened and undamaged products within 14 days of delivery. To initiate a return, please contact us at info@sultangold.lk with your order details.
• Refunds: Refunds will be processed after we receive the returned items in their original condition. Refunds will be issued through the original payment method.

7. Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that product descriptions or other content on the website are 100% accurate, complete, reliable, or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

8. Limitation of Liability

Sultan Gold Rice shall not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website, products, or services. Our liability is limited to the maximum extent permitted by law.

9. User Conduct

When using our website, you agree to:

• Use the website for lawful purposes only.
• Not engage in any behavior that could harm the website, disrupt its functionality, or compromise its security.
• Refrain from using the website to distribute spam, malware, or other harmful software.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in the policy.

11. External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of any third-party sites. These external links do not imply endorsement or association with the linked websites.

12. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. It is your responsibility to review these terms periodically.

13. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Sri Lanka.

14. Contact Information

If you have any questions about these terms and conditions, please contact us at:

• Email: info@sultangold.lk
• Phone: 070 66 99 119 / 033 20 54 644
• Address: 52/1B Hudson Road, Colombo 3, Sri Lanka